June 19, 2019

Fast-Up Partners and WFA launch the Voice Coalition to tackle voice commerce challenges

New research indicates voice’s commercial potential as well as consumer trust in Alexa purchase recommendations

The World Federation of Advertisers (WFA) is launching the Voice Coalition, a new group designed to help brands understand more about the impact voice will have on the way consumers select brands.

Founded in partnership with Fast-Up Partners (FUP), the group has been created following detailed research into the way consumers use voice-enabled assistants to guide their purchase decisions.

“Research just conducted by WFA with The Economist Group shows voice to be a relatively low priority today to many marketers. But when quizzed on upcoming priorities, 55% of WFA members say voice will be big – and on par with influencer marketing. Given voice commerce goes well beyond marketing, it’s going to be of major strategic importance to companies going forward”, said Raja Rajamannar, CMCO of Mastercard and WFA President.

It found that 35% of those surveyed used voice to check prices, 30% use it to add items to their shopping list and 18% use it to add items to a cart/basket. Fifteen percent have used it to make a purchase. The study highlights the impact voice assistants have on the wider purchase journey with 81% of those who had added an item to the cart ending up buying it later. The impact is even more dramatic among those who have an Alexa with a screen.

Sixty-seven percent plan to use voice commerce at some point for adding items to cart and 60% are willing to use it to purchase directly. More than two thirds (68%, rising to 81% among 16-34s) are willing to let Alexa recommend brands and 77% are happy for Alexa to recommend an appropriate Amazon brand.

The categories most affected by voice are electronics/technology (40%), food and groceries (47%) and petfood/petcare (31%).The study also highlighted that many have yet to use their Alexa for voice commerce with 36% saying they haven’t had a need to do so yet and 32% saying they just haven’t got round to it.

“Given its hugely untapped potential, this is an ideal time to be exploring the opportunities presented by voice. The coalition aims to help its members in trying to navigate this exciting new channel”, said Stephan Loerke, CEO of WFA. “Voice offers a huge opportunity and this initiative will help brand owners develop a greater understanding of voice through bespoke research, support and knowledge sharing”, said Frederic Colas, CEO Fast-Up Partners.

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